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Everything to do with money on abau88 lives inside your signed-in account: deposits, withdrawals and the checks that come with them. Open the account page to see the route that matches how you pay with bKash, Nagad or Rocket, and follow the fields exactly as they appear.
Your deposit starts and ends in the same place — the wallet inside your signed-in abau88 account. Pick the local wallet you already use, enter the amount in taka, and confirm from the app on your phone; the screens stay short because most deposits happen with the phone in hand. The reference number on your confirmation screen is the one to keep if you ever need to trace a payment. Nothing about a deposit requires a call to us. If a step looks different from what you expect, read the fields on screen carefully before you confirm anything.
Sign in to your abau88 account and open the wallet area where the deposit option sits.
Pick the local wallet you already use, then copy the reference details shown on that screen.
Type the amount you want to move and confirm the request from your phone.
Return to your wallet page and find the new line on your account history.
We send withdrawals back the same way the money came in wherever we can, so your payout returns to the wallet tied to your name. Start the request from your account, choose the method, and enter the amount you want to move. Any account check that applies appears on the same screen, which is why it helps to keep your profile details current. Your transaction history keeps every request and its status, so you can see what has been sent out and what is still being looked at. If the name on your wallet differs from your profile, update it before you open a payout request.
Sign in, open your wallet, and choose the payout option shown inside your account area.
Choose the wallet you want the money returned to and check the name on it matches your profile.
Type the sum you want to move out and read the confirmation screen before you submit it.
If your account asks for details, fill in only the fields shown and wait for the status to change.
Account checks are handled inside your own signed-in area, and that screen tells you which fields are open to you. We never ask you to send wallet PINs, one-time codes or passwords to anyone, and no member of our support team will request them either. When a detail needs updating, the account page shows where to do it and which document, if any, applies to your case. Read that screen before you upload anything. If something does not match your situation, use the published support route and ask first, so you are not sending papers that were never needed.
The account area lists what is open to you right now, so work through those fields in the order given.
Your bKash, Nagad or Rocket PIN is yours alone, and no code should ever be shared with a third party.
The name on your payment wallet should read the same as the name on your account profile.
If a field does not fit your case, contact us through the support route published on the site before you send any document.
Three local rails carry most of the money in and out of your abau88 account. Each works from the phone you already hold, and the wallet area walks you through whichever one you pick.
The wallet nearly every phone in Bangladesh already carries, and the rail we see opened first at the deposit screen. Choose bKash, confirm the request in your app, then note the reference on the confirmation. Payouts return to the same number, so keep it registered in your own name.
Nagad sits beside bKash in the deposit list and works the same way from a handset: pick the wallet, enter your amount in taka, then approve the request in the Nagad app. Keep the number registered under your own name so a payout can come straight back to it.
Rocket is the third rail we carry, and it suits you if you already keep a Rocket balance on your phone. The steps mirror the other two wallets. Your history keeps a line for each request, and both the account line and your wallet message carry the same reference.
Two records exist for every movement: the message your wallet sends you, and the line in your account history. Comparing them side by side is how you confirm a payment landed where it should.
Each deposit and withdrawal request carries its own reference, shown on the confirmation screen in your wallet area. Keep that string, because it points support at a single transaction.
Your history line shows a status beside each request, such as pending, completed or returned. Read it before you assume something went wrong, because a request waiting on an account check looks different.
Open the wallet area after you sign in and scroll to the transaction list. Entries sit in date order with the method, the amount in taka and the reference beside them.
Screenshot the confirmation and hold the wallet message from bKash, Nagad or Rocket until the matching line shows as done. If the two disagree, send both through the support route published on the site.
A payment is only as safe as the page you enter it on. These are the habits we ask you to keep, whichever device you use and whichever wallet you fund with.
Sign in from the address you typed yourself rather than a link that arrived by message. If a page looks unfamiliar, close the tab and start again from our home screen, and keep your password for our sign-in form only.
Fund your account from a bKash, Nagad or Rocket wallet registered in your own name. A transfer from someone else's wallet does not match your profile, and that mismatch is the usual reason a payout needs a second look.
When the account area asks for profile details, give what it asks for and no more. Support will never request your wallet PIN or a one-time code, so treat any message that does as an attempt on your balance.
Payment questions go through the support route published on the site, never a number forwarded to you. Have your reference ready, describe the request in one line, and stay in the same thread.
These are the banking questions that come up most often when you write to us, answered the way we would answer them in the chat. Read the one that matches your situation first.
Sign in, open your wallet area and choose the deposit option shown there. Pick bKash, Nagad or Rocket, enter the amount in taka, then approve the request from your phone. The confirmation screen carries the reference number to keep.
No. Payouts go back to a wallet registered in your own name, matching the details held on your profile. If the names do not line up, finish the account check shown in your area first.
A pending status usually means the request is still being handled on our side, or waiting on an account check the wallet area will point you to. Read the status line in your history, then quote the reference if it has not moved.
The minimum for each method appears on the deposit screen inside your account rather than in fixed copy, because it can differ between bKash, Nagad and Rocket and may change. Read that line before you confirm the amount.
Keep the confirmation message from your wallet and the reference printed on it. Open your transaction history, note the status beside the entry, then raise it through the support route published on the site.
No. We never ask for wallet PINs, account passwords or one-time codes, and nobody from our support team will request them in a chat. Treat any message that does as an attempt on your balance.